Companion assistance is supplied by the brand new airport suppress to help you/away from gates and you will ranging from gates in order to connect aircraft

More details can be acquired away from the hotel of People who’re blind or possess lower attention and you will Customers that have cognitive handicaps.

I encourage the Customers being helped to help you lead the staff inside the best way to perform the newest lift and import. A small wheelchair that match down the aircraft aisle is actually offered at most of the entrance and additionally be used if assistance is needed. For every single door is additionally armed with a passenger Transfer Kit (PTK), which has a slide panel and you can an exchange sling.

In the event that a customers demands a seat that have a movable aisle armrest to higher facilitate a lift and you will import, the location out of movable section armrests is obtainable here.

Preboarding can be obtained to own Customers with a specific seating you need to suit their disability and/or need assistance inside boarding the latest routes or stowing an assistive equipment. Those individuals People who require additional time so you’re able to panel will get an excellent the latest boarding violation which have an extra time designation. The brand new designation serves as alerts to the Functions (boarding) Agent that Buyers is going to be permitted to panel just before Nearest and dearest Boarding.

We shall enable it to be that travel lover to act since an “attendant” and you may preboard that have a customers that have a disability if for example the Customers necessitates the man or woman’s guidelines both so you can board otherwise while on brand new aircraft. Oftentimes, the client need assistance from only one other individual, and you may any extra friends or family is questioned in order to panel and their tasked classification.

People Consumers just who qualify for preboarding can get yet another boarding pass which have a beneficial preboarding designation

Consumers would be to demand preboarding from our Customer service Broker from the pass counter otherwise deviation entrance. All of our Representatives is taught to query reality-shopping for issues to decide whether your Customer fits brand new qualifications revealed over. The latest designation serves as alerts to our Procedures (boarding) Representative the Customers should be permitted to preboard.

Note: Customers that are preboarding because of an incredible importance of a specific seat on board the new flights would be to talk to this new Functions (boarding) Representative after securing good boarding admission on preboarding designation and you will before the start of preboarding to alert the fresh new Broker in order to brand new chairs you want.

As Southwest Air companies does not designate seating, preboarding is obtainable to own Consumers who need a certain chair to fit the handicap. See the Preboarding area significantly more than getting info.

In the event that a customers which have an impairment simply needs some extra for you personally to board, we shall permit the Consumer so you can panel ahead of Household members Boarding, within “A” and you may “B” communities

People who need more than one seat in order to fit an impairment (e.grams., a consumer who’s got his/their sleeve when you look at the a thrown that offers to your area at the side of the client) get proactively purchase an additional chair(s) so you’re able to notify Southwestern of the specific chairs need. When you find yourself recommendations getting scheduling the next seat online can be found towards the our Customers off Proportions page, Users to shop for the next chair to accommodate an impairment is always to fool around with “DXS” rather than “XS” into the People center identity. People get call us for a reimbursement of your own cost of the excess chair ordered to match the customer shortly after traveling. If the a customer which have a handicap keeps issues about extent off area called for and does not want to purchase an additional seat, the consumer will be talk to the consumer Services Representative during the departure door. Overall, a supplementary chair is only able to be bought for a customer which have a disability in case your Consumer perform if you don’t be unable to availableness the aircraft. If you don’t, since the listed within our Package away from Carriage, the acquisition greater than one chair for the just objective out-of making certain additional individual place was blocked.